About Us

Welcome to Vanhecloud.

Vanhecloud is an independently operated UK online fashion retailer based in Birmingham, United Kingdom. Through our official website, https://www.vanhecloud.com/, we sell women's clothing, including dresses, tops, bottoms, outerwear, tees and tanks, loungewear, and pajamas.

Our goal is to provide a straightforward online shopping experience with clear product information, transparent store policies, secure payment options, delivery information, and accessible Customer Support.

Who We Are

Vanhecloud is an independent online retailer. Customers purchase products directly from Vanhecloud through our website. We are not an online marketplace.

Unless a product page expressly states otherwise, Vanhecloud is not affiliated with, authorized by, or representing any third-party designer, manufacturer, retailer, or brand.

Our online store is powered by Shopify. Shopify provides the e-commerce platform used to display products, operate checkout, process orders, and manage store functions.

What We Offer

Vanhecloud sells women's clothing and fashion essentials.

Our product categories include:

  • Dresses

  • Maxi Dresses

  • Mini Dresses

  • Midi Dresses

  • Tops

  • Tees & Tanks

  • Bottoms

  • Outerwear

  • Loungewear

  • Pajamas

We offer clothing for everyday wear, casual occasions, leisure, and personal styling.

Product availability, sizes, colours, materials, and prices are shown on the applicable product page. Product information on the product page applies to the specific item being offered for sale.

Product Information

We provide the following information on applicable product pages:

  • Product descriptions

  • Product photographs

  • Available sizes

  • Available colours

  • Material information

  • Product prices

  • Shipping information

  • Return information

Product colours may appear different on different screens because of display settings and lighting conditions.

Customers should check the measurements and size information provided on each product page before placing an order. If a product page provides a specific size chart, customers should use that size chart when selecting a size.

Orders

Customers can place orders through the Vanhecloud website.

Orders are processed after payment has been successfully confirmed. Our standard order processing time is 1–3 business days.

Vanhecloud may use fulfilment, payment processing, and delivery service providers to process and deliver customer orders.

Vanhecloud remains the customer's primary contact for product questions, order assistance, returns, and refunds.

After an order is shipped, we send a Shipping Confirmation email with tracking information when tracking is provided by the carrier.

Shipping Information

Vanhecloud's primary market is the United Kingdom.

The shipping information applicable to an order is displayed during checkout and in our Shipping Policy.

Delivery time depends on the shipping method and destination selected for the order. Delivery may take longer because of carrier delays, severe weather, public holidays, incorrect or incomplete addresses, customs procedures, or other events outside Vanhecloud's control.

Customers should review the Shipping Policy before placing an order.

Payments and Checkout

Vanhecloud supports payment in the currencies displayed on our website and during checkout.

The final order amount and transaction currency are displayed before payment is submitted.

Payment methods available through checkout include:

  • Credit and debit cards

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods displayed at checkout

The payment methods available to a customer depend on the checkout session, payment provider, device, browser, location, and account eligibility.

Payments are processed through Shopify and its payment service providers. Vanhecloud does not store complete payment card numbers on its website servers.

Returns and Refunds

Eligible products can be returned within 30 calendar days after delivery, subject to the conditions in our Return and Refund Policy.

Vanhecloud does not charge a restocking fee.

For eligible returns caused by size, fit, colour, style, personal preference, or another reason unrelated to a product defect, the customer is responsible for return shipping costs.

Vanhecloud pays the return shipping cost when:

  • The customer receives the wrong item.

  • The item arrives damaged.

  • The product has a confirmed defect or quality problem.

Customers must contact Customer Support before sending a return. Customer Support will provide the applicable return instructions.

The 30-day return period continues to apply even if the customer contacts Customer Support before returning the item.

Mandatory consumer rights are not affected by our commercial return policy.

Our Commitment

Vanhecloud is committed to:

  • Providing accurate product descriptions

  • Providing product photographs

  • Providing available size and colour information

  • Providing material information where stated on the product page

  • Displaying product prices before payment

  • Providing shipping information

  • Providing return and refund information

  • Providing payment information

  • Responding to customer questions

  • Providing shipment tracking information when available

  • Processing eligible returns and refunds according to our published policy

  • Protecting customer information through appropriate security measures

Business and Contact Information

Store Name: Vanhecloud
Website: https://www.vanhecloud.com/
Business Type: UK Online Fashion Retailer
Primary Products: Women's Dresses, Tops, Bottoms, Outerwear, Tees & Tanks, Loungewear, and Pajamas
Primary Market: United Kingdom
Business Address: 338 Court Oak Road, Birmingham, B32 2EB, United Kingdom
Return Address: 338 Court Oak Road, Birmingham, B32 2EB, United Kingdom
Customer Support Email: hello@vanhecloud.com
Customer Support Phone: +44 121-647-1784
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM Central Time (CT)
                                             Saturday, Sunday, and Public Holidays: Closed

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for visiting Vanhecloud.