Terms of service

Last Updated: August 11, 2026

Welcome to Vanhecloud.

This website is operated by Vanhecloud. Throughout this website, the terms “we,” “us,” and “our” refer to Vanhecloud.

By visiting our website, browsing our products, or placing an order with us, you agree to these Terms of Service and any additional policies referenced on this website.

These Terms apply to all visitors, customers, and users who access or use our website.

If you do not agree with these Terms, please do not use our website or purchase products from us.

For additional information, please review our: Privacy Policy, Shipping Policy, Payment Policy, and Return & Refund Policy.

Store Information

Vanhecloud is an independently operated online fashion store specializing in women's dresses and wardrobe styles through our official website.

Website: www.vanhecloud.com

Email: hello@vanhecloud.com

Phone:+44 121-647-1784

Business Address: 338 Court Oak Road, Birmingham, B32 2EB, United Kingdom

Our store is powered by Shopify, which provides the e‑commerce platform used to display products, process orders, and operate our online store.

Online Store Terms

By using our website, you confirm that you have the legal capacity to enter into these Terms in accordance with the UK Consumer Rights Act 2015 and applicable United Kingdom law.

You agree not to use our website or services for any unlawful, fraudulent, harmful, or unauthorised activities under UK law.

You must not interfere with the security, functionality, or normal operation of our website, in breach of the Computer Misuse Act 1990.

Product Information

We make reasonable efforts to provide accurate product information, including descriptions, images, prices, colors, sizes, and availability.

However, minor differences may occur due to device settings, screen displays, lighting conditions, photography variations, or manufacturing differences.

We encourage customers to review product details, sizing information, and available options before placing an order.

Product Availability

Product availability may change from time to time.

We reserve the right to update product listings, limit quantities, or discontinue products when necessary.

If an item becomes unavailable after an order has been placed, we will contact you regarding available options, including replacement, adjustment, cancellation, or refund.

Pricing and Currency

All prices displayed on our website are listed in British Pounds (GBP) unless otherwise stated.

The final amount charged at checkout may include product prices, shipping charges, discounts, and applicable taxes based on your order details and shipping location.

Prices and product information may be updated when necessary due to errors, technical issues, or changes in availability.

Orders and Order Acceptance

After placing an order, you will receive an order confirmation email. This confirms that we have received your order request.

Order acceptance and fulfillment are subject to payment authorization, product availability, shipping information accuracy, and fraud prevention review.

We may cancel or refuse an order when:

  • Payment cannot be authorized
  • Billing or shipping information is incomplete or inaccurate
  • The order is identified as potentially fraudulent
  • The product is unavailable
  • A pricing or technical error affects the order
  • The order violates applicable laws or store policies

If an order is canceled, we will notify you when possible and issue any applicable refund to the original payment method.

Payment Terms

We accept secure payment methods displayed during checkout, which may include: Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Shop Pay, PayPal

All payments must be successfully authorized before an order can be processed or shipped.

Payment information is securely processed through Shopify and supported payment providers. Vanhecloud does not store your complete credit card or debit card number on our website.

For additional payment details, please review our Payment Policy.

Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Delivery times are estimates and may be affected by carrier delays, weather conditions, order volume, address issues, or circumstances outside our reasonable control.

Tracking information will be provided when available after shipment.

Customers are responsible for providing accurate shipping information during checkout.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

We offer a 30‑day return policy after delivery for eligible items.

Customers should review return eligibility requirements, return procedures, and refund timelines before submitting a return request.

Customer Accounts

If you create an account with Vanhecloud, you are responsible for maintaining the security of your account information.

You agree to provide accurate and current account information.

Personal Information and Privacy

Your use of our website and submission of personal information are governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and share information related to website visits, purchases, customer service, analytics, and advertising activities.

Children's Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from individuals under 16.

Intellectual Property

All website content, including text, images, logos, graphics, designs, product information, and other materials, is owned by or licensed to Vanhecloud unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, publish, or use any website content without prior written permission from Vanhecloud.

Prohibited Uses

You agree not to use our website for:

  • Violating applicable laws or regulations
  • Submitting false, inaccurate, or fraudulent information
  • Interfering with website security, functionality, or operation
  • Attempting unauthorized access to our systems
  • Uploading harmful code, viruses, or malware
  • Collecting website or customer data without authorization
  • Fraudulent, abusive, or unlawful activities
  • Violating the rights of Vanhecloud or third parties

Third‑Party Services and Links

Our website may contain links to third‑party websites, services, or applications.

Vanhecloud is not responsible for the content, privacy practices, security, or policies of third‑party services.

Advertising and Marketing Tools

We may use advertising and analytics tools provided by services such as Shopify, Google, Pinterest, and other marketing platforms.

These tools help us measure website performance, understand customer behavior, improve services, and provide relevant advertising.

For more information about data collection and advertising technologies, please review our Privacy Policy.

User Feedback and Submissions

If you provide reviews, comments, feedback, images, or other submissions, you grant Vanhecloud permission to use such content for customer service, website improvement, and marketing purposes where permitted by law under the Copyright, Designs and Patents Act 1988. You agree that submitted content will not contain unlawful, misleading, harmful, defamatory, or infringing material.

Disclaimer

We aim to provide a reliable shopping experience, but we do not guarantee that our website will always operate without interruption, errors, delays, or technical issues. Products and services are provided subject to availability and in compliance with the Consumer Rights Act 2015. Product colours, materials, and appearance may vary slightly due to screen settings, device displays, lighting conditions, and manufacturing differences.

Limitation of Liability

To the maximum extent permitted by applicable UK law, Vanhecloud shall not be liable for indirect, incidental, special, or consequential damages arising from website use, products, or services. Nothing in these Terms shall restrict any statutory consumer rights you hold under the Consumer Rights Act 2015.

Indemnification

You agree to defend, indemnify, and hold harmless Vanhecloud, its owners, affiliates, partners, and service providers from claims, damages, liabilities, costs, or expenses resulting from your misuse of our website, breach of these Terms, or breach of applicable United Kingdom law.

Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

Termination

We may restrict, suspend, or terminate your access to our website if we reasonably believe you have breached these Terms or engaged in fraudulent, abusive, or harmful activity.

Governing Law

These Terms of Service and any related disputes shall be governed by the laws of England and Wales, without regard to conflict of law principles.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms of Service from time to time due to changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

Brand Name: Vanhecloud

Website: www.vanhecloud.com

Email: hello@vanhecloud.com

Phone: +44 121-647-1784

Business Address: 338 Court Oak Road, Birmingham, B32 2EB, United Kingdom

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM BST Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.